Return and Refund Policy

At BattlRun, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the following policy carefully before initiating a return.

Eligibility for Returns & Refunds

✅ You may request a return within 14 days of delivery if:

• The product is defective/damaged upon arrival

• You received the wrong item

• The product is unused and in original packaging (with tags/labels intact)

❌ Non-Returnable Items:

• Used or damaged products (unless defective)

• Products without original packaging

• Customized/special order items

Return Process

1️⃣ Contact Us First
Email onlinesales@buttlrun.com within 14 days of delivery with:

• Your order number

• Photos/videos of the issue (for defective items)

• Reason for return

2️⃣ Wait for Approval
We'll respond within 2 business days with:

• Return authorization (if approved)

• Return shipping instructions

3️⃣ Ship Your Return

• Securely package the item(s) in original packaging

• Include all accessories/manuals

• Ship to our designated return address (provided upon approval)

Refund Options

🔄 Exchange

• For defective/wrong items

• We'll ship replacement immediately after receiving your return

💵 Refund

• Refund method depends on original payment:

  • PayPal: Refunded to your PayPal account

  • Credit Card: Refunded to original card (processing may take 5-10 business days)

Return Shipping Costs

📦 Defective/Wrong Items:

• We cover return shipping costs

• You'll receive a prepaid return label

📦 Other Returns (Change of Mind):

• Customer pays return shipping

• Original shipping fees are non-refundable

Processing Timeline

⏳ After We Receive Your Return:

• Inspection: 1-3 business days

• Refund Processing: 3-5 business days

• Total Time: Typically 7-10 business days

Non-Refundable Situations

⚠️ No refunds will be issued if:

• The item shows signs of wear or damage from use

• The return is initiated after 14 days

• The product isn't in resellable condition

• No return authorization was obtained

Warranty Claims

🔧 Manufacturer Defects:
Our watches come with a 1-year limited warranty covering manufacturing defects. Contact us with proof of purchase for warranty service.

Contact Us

For any return-related questions:
📧 onlinesales@buttlrun.com
⏰ Mon-Fri, 9:00 AM - 6:00 PM (GMT+8)

We aim to make every return experience smooth and satisfactory!

BattlRun – Your Satisfaction is Our Priority ⌚